Customerly
Customerly is an AI-powered customer support suite designed for SaaS teams to handle customer requests faster and more efficiently.
Our verdict
Who it's for
AI-powered customer support suite for SaaS teams to deliver instant, human-like support.
Who should look elsewhere
Pricing is per seat, which can increase costs for larger teams.
Pros
- +Significantly reduces support request volume through AI automation (up to 71%).
- +Saves agents time by handling repetitive tasks, allowing them to focus on complex issues.
- +Provides a unified platform for various customer support and engagement tools.
- +AI assistant learns continuously and can perform actions beyond just responding.
- +Offers smart escalation to human agents with full context when needed.
Cons
- −Pricing is per seat, which can increase costs for larger teams.
- −Additional AI conversations beyond included limits incur extra charges.
- −Requires initial setup and training of the AI with knowledge base content.
Key features
- ✓AI Live Chat (Aura AI Assistant)
- ✓Help Center
- ✓Chatflows for automated support/onboarding
- ✓NPS & CSAT Surveys
- ✓Chatflow AI Missions (AI executes tasks within chatflows)
- ✓Custom Attributes & Routing
- ✓Multi-Language Help Center
- ✓Instant Translate (within chat)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Core | $19 | month | 10/mo AI Conversations included; $0.45 Additional AI Conversation; AI Only Support Type |
| Growth | $69 | month | 20/mo AI Conversations included; $0.45 Additional AI Conversation; AI-first + 48h reply Support Type |
| Ultimate | $99 | month | 50/mo AI Conversations included; $0.45 Additional AI Conversation; <30mins reply Support Type |
| Core (billed annually) | $16 | month | 10/mo AI Conversations included; $0.45 Additional AI Conversation; AI Only Support Type |
| Growth (billed annually) | $59 | month | 20/mo AI Conversations included; $0.45 Additional AI Conversation; AI-first + 48h reply Support Type |
| Ultimate (billed annually) | $84 | month | 50/mo AI Conversations included; $0.45 Additional AI Conversation; <30mins reply Support Type |
| Essentials | $9 | month | 10 AI Conversations included; 500 Monthly Interactions; Perfect for startups getting started with AI support and essential features. |
| Pro | $99 | month | 20 AI Conversations included; 1,000 Monthly Interactions; Built to scale with smart automation and tools that grow with your team. |
| Expert | $229 | month | 50 AI Conversations included; 5,000 Monthly Interactions; For global teams needing top-tier security, deep insights, and multi-locale support. |