H
Halp
Halp, now integrated with Jira Service Management, provides a high-powered help desk solution designed for growing teams.
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Our verdict
Who it's for
Streamline customer support and internal requests with an integrated help desk solution.
Who should look elsewhere
The content heavily emphasizes Jira Service Management, which might imply a strong dependency or integration requirement with the Atlassian ecosystem.
Pros
- +Integrates directly with popular chat platforms for seamless support.
- +Reduces reliance on email and spreadsheets for request management.
- +Offers extensive no-code customization for forms and workflows.
- +Provides robust reporting to track performance and customer satisfaction.
- +Enables self-service through knowledge management.
Cons
- −The content heavily emphasizes Jira Service Management, which might imply a strong dependency or integration requirement with the Atlassian ecosystem.
- −Specific pricing tiers and detailed feature breakdown per tier are not explicitly mentioned on the provided pages.
Key features
- ✓Chat Support (Slack/Microsoft Teams integration)
- ✓400+ forms and templates (no-code)
- ✓Automated workflows (canned responses, auto-assignment)
- ✓Knowledge Management (self-service, knowledge articles)
- ✓SLA management with prioritized queues
- ✓Flexible asset and configuration management
- ✓Multi-channel support (chat, email, portal)
- ✓Comprehensive reporting and analytics
Pricing
No public pricing plans recorded.
Integrations
SlackMicrosoft Teams