HappyFox
HappyFox is an AI-powered support platform designed to streamline customer service, IT support, and internal operations for various teams and industries.
Our verdict
Who it's for
AI-powered support platform for customer service, IT, and operations teams.
Who should look elsewhere
No explicit mention of a free trial or free tier
Pros
- +High ease of use with an intuitive UI
- +Flexible and customizable to adapt to evolving needs
- +Top-notch customer support from the HappyFox team
- +Comprehensive suite of tools on one platform
- +Strong security and compliance with GDPR, HIPAA, SOC 2 Type II, CCPA
Cons
- −No explicit mention of a free trial or free tier
- −Pricing details are not publicly available on the website, requiring a demo request
Key features
- ✓AI-Powered Help Desk with intuitive ticketing system and knowledge base
- ✓HappyFox AI for agent productivity and ticket volume reduction
- ✓Chatbot for personalized and scalable 24/7 self-service
- ✓Autopilot AI agents for automating repetitive support tasks
- ✓Live Chat with unlimited agents for real-time human support
- ✓Service Desk for modern ITSM and ITIL practices
- ✓Assist AI for enhanced employee support experiences via conversational AI
- ✓Workflows for end-to-end process automation without code
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Basic | $24 | month | Up to 5 agents; Unlimited tickets; Omnichannel ticket creation |
| Team | $49 | month | Multi-brand helpdesk; Custom email and domain; Custom roles and permissions |
| Pro | $99 | month | Proactive agent collision detection; Task management; Asset management |
| Enterprise PRO | — | month | Agent scripting; 2 TB attachment storage; All-time reporting history |
Integrations
SlackMicrosoft TeamsJiraShopifySalesforceAsana