H
Helpy
Helpy is a customer support helpdesk software designed for organizations that prioritize data security and control.
Our verdict
Who it's for
Secure, self-hosted, and open-source customer support helpdesk software with data control.
Who should look elsewhere
Self-hosted options may require IT resources for setup and maintenance.
Pros
- +High degree of data control and security with self-hosted and private cloud options.
- +Comprehensive feature set covering ticketing, live chat, and self-service.
- +Flexible deployment options cater to various organizational needs and compliance requirements.
- +Includes AI-powered chat bots for autonomous solutions and cost reduction.
- +Robust automation and reporting tools to improve team efficiency and customer satisfaction.
Cons
- −Self-hosted options may require IT resources for setup and maintenance.
- −Specific pricing details are not immediately available on the main page, requiring further inquiry.
Key features
- ✓Multi-channel support ticketing (email integration)
- ✓Live chat with support bots
- ✓Self-serve knowledge base/help center
- ✓Omni-channel inbox for all interactions
- ✓Data masking and SSO (SAML, OAuth, LDAP)
- ✓Granular permissions for agent access
- ✓One-click conversion of ticket responses to knowledge base articles
- ✓Customizable help site and request forms
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Private Cloud (On Premises/Self-Hosted) | — | month | Run Helpy on popular cloud providers, or your own hardware for enhanced security and control; Runs on private hardware; Runs in the cloud of your choice |
| Cloud SAAS | — | month | Get up and running in seconds and leave the hosting and update hassles to us.; Turn Key; Instantly available, no IT requirements |