Insided
inSided, now rebranded as Gainsight Customer Communities, is a customer success community platform for B2B SaaS companies.
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Our verdict
Who it's for
Customer success community platform
Who should look elsewhere
No publicly listed pricing, requires sales engagement
Pros
- +Purpose-built for B2B SaaS customer success use cases
- +Reported 50% reduction in support tickets through self-service
- +In-app embeddables bring community content into the product
- +Strong integration with Gainsight CS for unified customer success
Cons
- −No publicly listed pricing, requires sales engagement
- −Enterprise-focused pricing is likely prohibitive for smaller companies
- −Rebranding to Gainsight Communities may cause confusion for existing users
Key features
- ✓Peer-to-peer community forums with gamification and events
- ✓Self-service knowledge base with guides and tutorials
- ✓Product feedback and ideation portal for customer input
- ✓Product communication hub for releases and roadmap updates
- ✓In-app embeddable widgets for contextual content delivery
- ✓Integration with Salesforce, Zendesk, and Gainsight CS
- ✓User segmentation and group management
- ✓Community analytics and engagement reporting
Pricing
No public pricing plans recorded.