JivoChat
JivoChat is an all-in-one customer service solution designed to help businesses engage with clients across multiple communication channels from a single platform.
Our verdict
Who should look elsewhere
Live Chat
Pros
- +Centralizes all customer communications into a single interface, improving efficiency.
- +Offers a wide range of integrations with popular social media and messaging apps.
- +AI Agent and chatbots can automate up to 80% of common customer requests.
- +Provides tools for monitoring team performance and analyzing sales funnels.
- +Includes features like video calls and telephony for richer customer interactions.
Cons
- −Live Chat
- −AI Agents
Key features
- ✓Omnichannel inbox (live chat
- ✓Telegram
- ✓Apple Business Chat
- ✓Phone calls)
- ✓AI Agent for automated responses and request resolution
- ✓Desktop application for operators
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | Online chat for websites; Integration with Telegram, Facebook, Instagram, Viber; Callback feature |
| Basic | $28 | month | All free features; Proactive invitations and pre-chat buttons; Real-time monitoring of visitors |
| Professional | $42 | month | All Basic features; Telephony Plus module; Integration with WhatsApp |
| VIP Enterprise | $56 | month | All the Professional features; Mobile SDK; Chat routing |