Nicereply
Nicereply is a customer experience (CX) platform that enables businesses to collect immediate and actionable feedback from their customers through simple one-click sur…
Our verdict
Who should look elsewhere
Customer Feedback
Pros
- +Significantly increases feedback response rates (e.g., 20-30% increase reported)
- +Provides immediate, in-context feedback for quick issue resolution
- +Measures individual agent performance and identifies areas for improvement
- +Offers various survey types (CSAT, CES, NPS) to cover different CX aspects
- +Seamless integration with existing helpdesk systems
Cons
- −Customer Feedback
- −Customer Support
Key features
- ✓CSAT Customer Satisfaction Surveys
- ✓CES 2.0 Customer Effort Score Surveys
- ✓NPS Net Promoter Score Surveys
- ✓In-signature Email Surveys
- ✓Post-resolution Email Surveys
- ✓Website Pop-up Surveys
- ✓Survey Link distribution
- ✓Customizable survey scales (3 Smileys
- ✓2 Thumbs
- ✓10 Stars
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $79 | month | 100 Responses / month; 3 Users; CSAT, CES & NPS surveys |
| Essential | $149 | month | 250 Responses / month; 10 Users; CSAT, CES & NPS surveys |
| Growth | $299 | month | 1,000 Responses / month; 25 Users; CSAT, CES & NPS surveys |
| Business | $449 | month | 2,500 Responses / month; 50 Users; CSAT, CES & NPS surveys |