Quantum Metric
Quantum Metric is an all-in-one digital analytics platform designed for enterprises to capture, understand, and act on customer behavior across web, mobile, and other…
Our verdict
Who it's for
Uncover the 'quantified why' behind customer behavior and drive revenue with real-time digital analytics.
Who should look elsewhere
Pricing is custom and not transparently listed, requiring direct contact with sales.
Pros
- +Provides a unified platform for digital analytics, reducing tool sprawl.
- +AI-driven insights help pinpoint and quantify customer friction and opportunities.
- +Supports various enterprise teams with tailored analytics packages.
- +Offers real-time data capture and analysis for immediate action.
- +Proven track record of significant revenue impact and improved customer satisfaction for large enterprises.
Cons
- −Pricing is custom and not transparently listed, requiring direct contact with sales.
- −Primarily targets enterprise-level businesses, potentially less accessible for smaller organizations.
- −Requires integration and setup, which might be complex for some organizations.
Key features
- ✓Autocapture of digital interactions
- ✓Felix AI for real-time insights and anomaly detection
- ✓Session Replay for detailed customer journey analysis
- ✓Opportunity Analysis with quantified impact
- ✓Journeys visualization for user flow through web/mobile apps
- ✓Monitoring & Alerts for technical errors and performance issues
- ✓Data Activation and Enrichment
- ✓Integration with Martech, APM, CDP, VOC, and service platforms
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Customer Operations | — | month | Enterprise analytics solution based entirely on your customer’s perspective; Detailed session replay; Powerful segmentation and visuals |
| Business Operations | — | month | Automatically surface site issues prioritized by business impact; Out-of-the-box experience indicators; Anomaly detection |
| UX Operations | — | month | Visualize how customers move through your web or mobile app with Journeys; Predict which changes will drive the greatest lift; Optimize conversion flows |
| Developer Operations | — | month | Discover and quantify performance issues faster; Monitor Core Web Vitals; Analyze page load performance |
Integrations
Salesforce