ServiceNow
ServiceNow digitizes enterprise workflows across IT, HR, customer service, and security operations.
Our verdict
Who it's for
Digitize and automate workflows for IT, HR, and customer service
Who should look elsewhere
Very expensive
Pros
- +Enterprise IT service management
- +Comprehensive platform
- +Workflow automation
- +Good integrations
- +Industry standard
Cons
- −Very expensive
- −Complex implementation
- −Learning curve
- −Customization needs expertise
- −Overkill for SMBs
Key features
- ✓IT service management
- ✓Workflow automation
- ✓Service catalog
- ✓Incident management
- ✓CMDB
- ✓Employee workflows
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Enterprise | — | month | Average ~$130k/year; Custom quotes only; Per-user licensing |