Smartsupp
Smartsupp is a comprehensive customer communication platform designed to help businesses, particularly e-commerce sites, engage with their customers, generate leads, a…
Our verdict
Who it's for
Customer support teams and sales teams, particularly within e-commerce businesses, benefit most from Smartsupp.
Who should look elsewhere
Live Chat
Pros
- +Consolidates multiple communication channels into one platform.
- +AI Shopping Assistant can significantly reduce support workload and improve customer experience.
- +Offers a free plan for basic live chat functionality.
- +Strong focus on e-commerce with features like product recommendations and lead generation.
- +Provides tools for team management and performance tracking.
Cons
- −Live Chat
- −Chatbots
- −AI Assistants
Key features
- ✓Live Chat
- ✓Chatbots for automation and lead generation
- ✓AI Shopping Assistant (Mira AI)
- ✓Unified Inbox for Live Chat
- ✓Messenger
- ✓and Email
- ✓AI Engage for automated tailored messages
- ✓Lead Generation forms and contact export
- ✓Customizable Chat Widget
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | 50 live chat conversations; Live Chat + Email; FB Messenger + WhatsApp |
| Standard | $14 | month | 100-200 live chat conversations; Everything in Free, plus:; Chatbots for automations |
| Pro | $24 | month | 100-800 live chat conversations; Includes Standard, plus:; Teams of agents |
| Ultimate | $239 | month | Custom live chat conversations; Everything in Pro, plus:; Individual limits |
Integrations
WordPressShopify