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SupportBee
SupportBee is a comprehensive customer support ticketing system that combines a shared inbox, an integrated knowledge base (KBee), and an online customer portal.
Our verdict
Who it's for
Streamline customer support with a collaborative help desk, knowledge base, and customer portal.
Who should look elsewhere
No free plan available (only a 14-day trial)
Pros
- +Easy to set up and use with minimal learning curve
- +Seamless team collaboration on customer inquiries
- +Integrated knowledge base reduces support load
- +Customer portal enhances transparency and accountability
- +Retains personal touch of email communication
Cons
- −No free plan available (only a 14-day trial)
- −Specific integration details are not explicitly listed on the website
Key features
- ✓Shared Inbox for team collaboration
- ✓White-labeled Emails
- ✓Integrated Knowledge Base (KBee)
- ✓Customer Portal for tracking requests
- ✓Ticket assignment to teams and agents
- ✓Unlimited Email Inboxes/Tickets
- ✓Customer Management
- ✓Snippets
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Startup | $20 | month | Shared Inbox; Knowledge Base; Basic Integrations |
| Enterprise | $25 | month | Everything in Startup; Customer Portal; Enterprise Integrations |
| Startup | $17 | month | Shared Inbox; Knowledge Base; Basic Integrations |
| Enterprise | $21 | month | Everything in Startup; Customer Portal; Enterprise Integrations |