Zendesk
Our verdict
Who it's for
Support orgs that want an established omnichannel help desk across email, chat and phone.
Who should look elsewhere
Very small teams wanting a free or ultra-cheap option.
Pros
- +Mature omnichannel ticketing (email, chat, phone, KB)
- +Broad compliance: FedRAMP, HIPAA, ISO 27001, SOC 2
- +Large app marketplace and API
Cons
- −No free tier; per-agent cost rises with add-ons
- −Advanced features locked to higher suites
- −Setup can be involved for full omnichannel
Key features
- ✓Ticketing
- ✓Live chat
- ✓Phone support
- ✓Knowledge base
- ✓AI/Bots
- ✓Analytics
- ✓Workforce management
- ✓Quality assurance
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Support Team | $19 | month · per seat | — |
| Suite Team | $55 | month · per seat | — |
| Suite Professional | $115 | month · per seat | — |
| Suite Enterprise + Copilot | Talk to sales | — | — |
Capabilities
- Sso Saml
- Yes
- Rbac
- Yes
- Mobile App
- —
- Webhooks
- Yes
- Data Export
- Yes
- Ticketing
- Yes
- Live Chat
- Yes
- Knowledge Base
- Yes
- Ai Chatbot
- Yes
- Omnichannel
- Yes
Integrations
SlackMicrosoft 365MailchimpZoomIntercom