Salesforce
Our verdict
Who it's for
Mid-market and enterprise teams that need a deeply customizable, compliance-heavy CRM platform.
Who should look elsewhere
Small teams wanting something simple and inexpensive to run.
Pros
- +Extremely customizable with a vast app ecosystem
- +Broad compliance: SOC 1/2/3, ISO 27001, HIPAA, FedRAMP and more
- +Covers Sales, Service and Marketing clouds
Cons
- −No free tier; paid from $25/seat and rises fast
- −Implementation and admin overhead is significant
- −Complexity can overwhelm smaller teams
Key features
- ✓CRM
- ✓Sales Cloud
- ✓Service Cloud
- ✓Marketing Cloud
- ✓Einstein AI
- ✓AppExchange
- ✓Analytics
- ✓Automation
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter Suite | $25 | month · per seat | — |
| Pro Suite | $100 | month · per seat | — |
| Enterprise | $175 | month · per seat | — |
| Unlimited | $350 | month · per seat | — |
| Einstein 1 Sales (Agentforce) | $550 | month · per seat | — |
Capabilities
- Sso Saml
- —
- Rbac
- Yes
- Mobile App
- —
- Webhooks
- —
- Data Export
- —
- Pipeline Management
- Yes
- Marketing Automation
- Yes
- Custom Objects
- Yes
- Reporting Dashboards
- Yes
- App Marketplace
- Yes
Integrations
GmailSlackMicrosoft 365MailchimpZoomHubSpotGoogle CalendarJiraMicrosoft TeamsAirtableStripeGoogle DriveDropboxTrelloAsanaDiscordFigmaLinearIntercomWordPressShopifyWebflow