Textline
Textline is a comprehensive business texting software designed to empower teams across customer support, sales, marketing, and logistics.
Our verdict
Who it's for
The most secure business texting platform for modern customer support, sales, marketing, and logistics teams.
Who should look elsewhere
No explicit mention of a free tier, only a free trial.
Pros
- +Centralized inbox simplifies managing communications from various channels.
- +Robust security and compliance features ensure data protection.
- +Scalable for businesses of all sizes with multi-number and multi-user support.
- +Automation and performance tracking enhance efficiency and insights.
- +Supports both one-to-many (mass) and many-to-many (group) texting.
Cons
- −No explicit mention of a free tier, only a free trial.
- −Specific pricing details are not immediately visible on the homepage.
Key features
- ✓Unified Inbox for SMS, web chat, and social media
- ✓Multi-user platform with team collaboration tools
- ✓Automated workflows and message triggers
- ✓Performance tracking and analytics
- ✓Multiple phone number support (Departments)
- ✓Internal notes and whispers within conversations
- ✓Access permissions and custom agent roles
- ✓Group messaging for many-to-many communication
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Essentials | — | month | Basic features; 600 minimum Included Message Credits per month; Three Agents included (Plus bonus credits per additional Agent) |
| Pro | — | month | Every feature in Essentials; Unlimited conversation history; 2,000 minimum Included Message Credits per month |
| Enterprise | — | month | Every feature in Pro; Flexible implementation; Advanced security features |